Alternative dispute resolution
73 (1) If all the parties to a dispute that is directly related to a matter under this Act consent, the Regulator must provide or cause to be provided an alternative dispute resolution process for the dispute. (2) The results of the alternative dispute resolution process are not binding. (3) The Commission may take the results of the alternative dispute resolution process into account when making a decision, order or recommendation and may refer to them in the decision, order or recommendation. (4) A designated officer may take the results of the alternative dispute resolution process into account when making a decision or order and may refer to them in the decision or order. (5) The Regulator may make the results of the alternative dispute resolution process public with the consent of the parties.
Source
https://laws-lois.justice.gc.ca/eng/acts/C-15.1/section-73.htmlDocument officiel chez le régulateur. Citez toujours cette URL — et non la page de détail Vantage — dans les preuves de conformité.